Auto-Owners Car Insurance Review [2024]
Our review of Auto-Owners car insurance shows that the company has great rates and coverages but has some mixed customer satisfaction reviews for claims.
Brad Larson
Licensed Insurance Agent
Brad Larson has been in the insurance industry for over 16 years. He specializes in helping clients navigate the claims process, with a particular emphasis on coverage analysis. He received his bachelor’s degree from the University of Utah in Political Science. He also holds an Associate in Claims (AIC) and Associate in General Insurance (AINS) designations, as well as a Utah Property and Casual...
Licensed Insurance Agent
UPDATED: May 28, 2024
It’s all about you. We want to help you make the right coverage choices.
Advertiser Disclosure: We strive to help you make confident car insurance decisions. Comparison shopping should be easy. We are not affiliated with any one car insurance company and cannot guarantee quotes from any single company.
Our partnerships don’t influence our content. Our opinions are our own. To compare quotes from top car companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.
Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.
UPDATED: May 28, 2024
It’s all about you. We want to help you make the right coverage choices.
Advertiser Disclosure: We strive to help you make confident car insurance decisions. Comparison shopping should be easy. We are not affiliated with any one car insurance company and cannot guarantee quotes from any single company.
Our partnerships don’t influence our content. Our opinions are our own. To compare quotes from top car companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.
On This Page
Auto-Owners
Average Monthly Rate For Good Drivers
$87A.M. Best Rating:
A++Complaint Level:
LowPros
- Auto-Owners offers multiple coverage options and discounts to its policyholders.
- Auto-Owners insurance ratings and reviews from customers are positive
- Auto-Owners Insurance complaint ratio is low
- Auto-Owners has a good financial rating from A.M. Best.
- Auto-Owners’ average car insurance rates are below the national average.
Cons
- Auto-Owners is not available in every state, so there is limited availability.
- Auto-Owners’ claim satisfaction score is lower than average on J.D. Power.
- Auto-Owners’ mobile app ratings are just average.
- Auto-Owners only works through independent insurance agents, so you can’t get a quote online.
Final Verdict: Review of Auto-Owners
Our Auto-Owners review reveals that Auto-Owners is a good auto insurance company for most drivers, primarily due to its cheaper rates and wide range of auto insurance coverages and discounts, making it one of the cheaper car insurance companies on the market. The downsides to Auto-Owners are that its customer satisfaction and claim satisfaction ratings are below average, and it doesn’t offer online quotes to customers. However, the company has great ratings from the BBB and A.M. Best. If you want to compare car insurance rates from different auto insurance companies to find the best rate for your needs, use our free quote comparison tool. It will help you find the best auto insurance rates from various car insurance companies in your area.
What You Should Know About Auto-Owners Insurance Group
Choosing a car insurance company is an important decision, and we recommend looking at car insurance comparison charts to see how companies stack up. Auto-Owners auto insurance reviews reveal that Auto-Owners’ average rates tend to be cheaper than the national average, and it also has a good list of car insurance coverages for its policyholders. In addition to these benefits, Auto-Owners makes the process even more convenient with 4 easy steps to get an Auto-Owners car insurance quote. However, Auto-Owners only sells in 26 states and works solely through independent insurance agents. If you are looking into Auto-Owners for car insurance, our Auto-Owners car insurance review covers everything you need to know about the company. Read on to learn about the pros and cons of Auto-Owners Insurance, including Auto-Owners insurance ratings, average rates, and more.Auto-Owners Insurance Claims, Reviews, and Ratings
To give you a complete picture of Auto-Owners' operations, we’ve collected all of the relevant reviews and ratings for Auto-Owners Insurance Company. We cover everything from Auto-Owners insurance ratings to customer reviews, so you can decide whether Auto-Owners is right for you based on others’ reviews and ratings.Customer Reviews and Complaints
The Better Business Bureau (BBB) gave Auto-Owners’ an A+, and the company only had 149 customer complaints closed on the BBB's site within the last three years, with 65 closed in the last year. This score isn’t bad at all, and an A+ rating is great as the BBB looks at customer complaints, business transparency, and more when formulating its ratings. In addition, Auto-Owners' complaint ratio from the National Association of Insurance Commissioners (NAIC) fell below one, meaning the company gets fewer complaints than the industry average. On J.D. Power, however, Auto-Owners didn’t do as well. Auto-Owners received the following scores from J.D. Power’s latest customer satisfaction ratings study:- Florida Region: 822 out of 1,000 (region average is 832)
- North Central Region: 834 out of 1,000 (region average is 838)
- Southeast Region: 871 out of 1,000 (region average is 849)
A.M. Best and Loss Ratio
Auto-Owners insurance rating from A.M. Best is an A++ (Superior), which is a fantastic financial rating. It means Auto-Owners can meet its ongoing financial obligations, such as paying out claims. So if you sign up with Auto-Owners, there isn’t a risk of the company suddenly going bankrupt. As for Auto-Owners’ loss ratio rating, it also scored well. Auto-Owners has an average loss ratio, which means it isn’t paying out more in claims than it makes or not paying out anything in claims compared to its revenue.Mobile App Ratings
A good mobile app is essential for companies to have these days, as it is often easier to check accounts on a phone while on the go rather than signing into an account on a laptop or desktop. On Auto-Owners’ mobile app, customers can do all of the following:- Pay your Auto-Owners insurance policy bills and set up automatic payments.
- Request Auto-Owners roadside assistance.
- View or download ID cards and policy documents.
- Submit a claim for glass repair or replacement.
- Check your status on a car insurance claim.
- Apple Store: 3.1 stars out of five from 106 reviews
- Google Play: 3.3 stars out of five from 331 reviews
How can I contact Auto-Owners?
Being able to reach a car insurance company easily is important. The last thing you want is an unresponsive car insurance company with only one way to contact the company. Read more: Steps to Get an Auto-Owners Insurance Quote Auto-Owners offers several ways to reach the company for assistance with claims, billing, and general inquiries. If you wish to contact the company directly by phone, below are the Auto-Owners Insurance phone numbers and faxes for different services.- Billing phone number: 1-800-288-8740
- Claims phone number: 1-888-252-4626
- General phone number: 1-800-346-0346
- General fax number: 1-517-323-8796
- Roadside assistance phone number: 1-888-869-2642
- Billing address: P.O. Box 740312, Cincinnati, Ohio 45274-0312
- Corporate address: 6101 Anacapri Blvd., Lansing, Michigan 48917
How to File a Claim at Auto-Owners Insurance
Even the best drivers may have to file a car insurance claim eventually. At Auto-Owners, you can file online, call your independent agent, or call Auto-Owners at 1-888-252-4626 for after-hour emergency claims. To file an Auto-Owners insurance claim, you will need to collect as much of the following information as possible:- Other involved drivers’ names, addresses, insurance information, and license plate numbers.
- Any witnesses’ names and addresses.
- Photos and videos of all cars involved in the car accident.
- Police report if police responded to the scene.
How to Cancel Auto-Owners’ Car Insurance
If you decide Auto-Owners car insurance is no longer right for you, it is easy to cancel. You can contact Auto-Owners over the phone or call your agent. You will need to verify that it's you by providing details such as your car insurance policy number and name. You'll also need to inform Auto-Owners of your desired cancellation date. You must have an overlap between when your Auto-Owners’ insurance policy ends and when your new car insurance policy starts. Even if you drive a day or two without insurance, this is illegal and will raise your auto insurance rates. So make sure your new car insurance policy starts a day before your Auto-Owners’ car insurance policy ends. Also, remember that if you cancel your car insurance policy before the end of your car insurance policy period, Auto-Owners may charge a small cancellation fee. However, if you prepaid for car insurance coverage, you should also receive a refund for any unused premiums. For example, if you prepay for six months of coverage and cancel in the second month, you should get back four months of car insurance premiums.Auto-Owners Insurance Group Insurance Coverage Options
A reputable car insurance company should offer coverages beyond the state-required basics, so customers can create custom plans that meet their needs. For example, Auto-Owners offers the following auto insurance coverage options to customers:- Bodily injury liability insurance: If you cause a car accident that injures other people, bodily injury liability car insurance pays their medical bills up to the policy limit.
- Property damage liability insurance: If you cause an accident that damages others’ property, property damage liability insurance will pay for their repair bills up to the policy limit.
- Collision insurance: If you crash into another vehicle or a stationary object like a fence, collision insurance will pay for your car’s repairs up to the policy limit.
- Comprehensive insurance: If you crash into an animal or your car gets damaged by weather or vandalism, comprehensive insurance will pay for your car’s repairs up to the policy limit.
- Diminished value insurance: If your car reduces in value after an accident, even with repairs, diminished value insurance will pay you for the reduced value.
- Gap insurance: If your car gets totaled, gap insurance will help you pay the difference between the remaining balance on your car’s lease and your car’s depreciated value. (For more information, read our "How do I find out if GAP insurance is included in my car lease?").
- Medical payments (MedPay) insurance: MedPay will pay your medical bills up to the policy limit if you or your passengers get injured in a car accident.
- Personal injury protection (PIP) insurance: If you or your passengers get injured in a car accident, PIP will pay for your medical bills, lost wages, and more up to the policy limit.
- Rental car reimbursement insurance: If you're without a car for a while after an accident, rental car reimbursement will help pay for a rental car. If you get stranded from home, it will also help pay for food and lodging.
- Roadside assistance insurance: Auto-Owners Insurance roadside assistance will help with jump-starts, tows, and more if your car breaks down.
- Underinsured motorist insurance: If you get hit by another driver whose insurance is not adequate enough to cover all of your bills, underinsured motorist insurance will help pay your accident bills up to the policy limit.
- Uninsured motorist insurance: If you get hit by another driver who doesn’t have car insurance, uninsured motorist insurance will help pay for your repair bills up to the policy limit.
Other Types of Insurance at Auto-Owners
While “auto” is in the company's name, Auto-Owners sells multiple types of insurance beyond just auto insurance. It also sells all of the following types of insurance to customers:- ATV and off-road vehicle insurance
- Boat insurance
- Business insurance
- Condo insurance
- Farm insurance
- Flood insurance
- Homeowners insurance
- Life insurance
- Mobile home insurance
- Motorcycle insurance
- Motor home and RV insurance
- Pet insurance
- Property and valuables insurance
- Renters insurance
- Rental dwelling insurance
- Trailer insurance
- Umbrella insurance
Free Car Insurance Comparison
Enter your ZIP code below to view companies that have cheap car insurance rates.
Secured with SHA-256 Encryption
Auto-Owners Insurance Group Insurance Rates Breakdown
So, what's the Auto-Owners insurance price? Auto-Owners’ car insurance rates tend to be on the cheaper side, with its average rates falling well below the national average rates. Take a look at the table below to see how much Auto-Owners’ minimum liability and full coverage insurance rates compare to the national average rates. [table id=7005 responsive=scroll /] Auto-Owners’ auto insurance rates are also below the average for young drivers with clean records. For example, a 16-year-old male with a clean record will pay an average of $447 a month for car insurance. While this may seem high, the national average is $618 a month for car insurance for teen drivers. Since teen drivers usually have some of the highest rates due to their driving inexperience, Auto-Owners might be a good choice for young drivers purchasing their own auto insurance policy. Auto-Owners’ rates are also good for all other age groups of drivers, as shown in the table below. [table id=6979 responsive=scroll /] Of course, your driving record will also greatly impact how much you pay at Auto-Owners, not just your age. DUIs, at-fault accidents, and traffic tickets will raise your auto insurance rates, no matter what company you choose. [table id=6980 responsive=scroll /] Even if drivers have a DUI, Auto-Owners’ car insurance rates are below average for high-risk car insurance, which is fantastic as DUIs usually raise rates the most at car insurance companies. For a 45-year-old male driver with a DUI, for example, Auto-Owners charges an average of $129 a month, which is about $80 cheaper than the national average — this amounts to almost a thousand dollars saved each year. Auto-Owners’ average rates are economical for all ages of drivers and all kinds of driving records, making it a cheap option for most drivers. Of course, remember that these auto insurance rates from Auto-Owners are averages. You will need to get an Auto-Owners insurance quote from an independent agent to find out exactly how much you will pay for an Auto-Owners car insurance policy.Auto-Owners’ Rates vs. Other Companies
While Auto-Owners insurance rates showed that it's cheaper than the national average car insurance rates, this doesn’t necessarily mean that Auto-Owners is cheaper than other car insurance companies on the market. Some companies, such as State Farm or Geico, may be cheaper than Auto-Owners for your coverage needs. You can read our Geico car insurance review and State Farm insurance review for more information about these companies. However, the only way to know for sure what company has the cheapest rate for you is to get multiple auto insurance quotes. In fact, even if you sign up with the cheapest car insurance company, we recommend getting new quotes anytime you have a major change to your driving record, such as a new address or a traffic ticket. A car insurance company that may be the cheapest for you now may not be the cheapest in a year or two.Auto-Owners Insurance Group Discounts Available
Auto insurance discounts are a great way to save on your car insurance policy. Auto-Owners offers the following car insurance discounts for Auto-Owners’ customers.- Advance quote discount: This discount is for customers who request a premium quote before the policy's effective date.
- Favorable loss discount: Auto-Owners will give a discount to those with a favorable loss history.
- Good student discount: You must have a B average or higher to qualify for this discount.
- Green discount: You must get paperless billing and pay premiums online to get the green discount from Auto-Owners.
- Life multi-policy discount: You can save on your policies if you get life insurance and auto insurance from Auto-Owners.
- Multi-policy discount: You can earn a discount if you buy more than one type of insurance from Auto-Owners.
- Multi-car discount: You must insure more than one vehicle at Auto-Owners to qualify for the multi-car discount.
- Paid-in-full discount: You can get a discount if you pay on time and in full.
- Payment history discount: You can get a discount if you have paid on time for the last 36 months.
- Safety features discount: You can get a discount if your car has safety features like anti-theft devices or anti-locking brakes.
- Student away discount: To qualify for this discount, the student must attend school 100 miles away without a car.
- Teen driver monitoring discount: You can get a discount if you have a GPS installed in the car.
Frequently Asked Questions
Are there other insurance brands related to Auto-Owners?
Yes, there are other car insurance brands related to Auto-Owners. For example, the Auto-Owners Insurance Group includes Atlantic Casualty Insurance, Concord Group, and Capital Insurance Group.
Does Auto-Owners have accident forgiveness?
Auto-Owners doesn’t offer accident forgiveness; however, it does offer a discount for drivers with a good driving record, known as its favorable loss discount. If you cause an accident while with Auto-Owners, you’ll see an increase in your rate. But Auto-Owners’ rates are below average, so your rate shouldn’t increase drastically unless you’re in multiple at-fault accidents.
Who owns Auto-Owners?
Vern V. Moulton founded Auto-Owners in 1916. The company has since acquired subsidiary companies that make up the Auto-Owners Insurance Group.
Is Auto-Owners a good insurance company?
Whether Auto-Owners Insurance is a good company depends on what you are looking for. Auto-Owners has good rates and a good selection of auto insurance coverages. However, while it had good ratings from A.M. Best and the BBB, Auto-Owners Insurance Co. car insurance reviews suggest that it had below-average scores from J.D. Power for customer satisfaction.
What company owns Auto-Owners?
Auto-Owners is owned by the Auto-Owners Insurance Group, a mutual insurance company headquartered in Lansing, Michigan.
Can I pay my Auto-Owners insurance bills by phone?
Yes, you can pay your insurance bills by phone. Just contact Auto-Owners insurance customer service line.
What’s Auto-Owners Insurance claims phone number?
If you need to report a claim, you can call the Auto-Owners insurance claims phone number: 1-888-252-4626
Is Auto-Owners Insurance phone number available 24 hours?
Auto-Owners may offer 24-hour claims support, but it’s best to confirm this with their customer service representatives.
How to find Auto-Owners Insurance near me?
To find an Auto-Owners Insurance office near you, you can use their online office locator tool on their website.
Does Auto-Owners have a one time payment option for premiums?
Auto-Owners may offer a one-time payment option for premiums, but it’s best log in to your Auto-Owners insurance account to verify this option.
Do Auto-Owners do life insurance?
In addition to their auto, home, and business insurance products, Auto-Owners provides life insurance coverage.
What is Auto-Owners’ A.M. Best rating?
Auto-Owners insurance company rating from A.M. Best is an A++ (Superior).
What is the best rating for Auto-Owners Insurance?
The highest rating for Auto-Owners Insurance is an A++ or Superior rating, which was given by A.M. Best. An A++ rating indicates that the company is considered highly secure and reliable.
Is Progressive better than Auto-Owners?
Auto-Owners offers slightly more affordable car insurance rates, averaging $179 per month. Progressive’s rates, on the other hand, average $180 per month.
Is Auto-Owners insurance legit?
According to our Auto-Owners insurance review, Auto-Owners is a well-established mutual insurance company founded in 1916 in Lansing, Michigan.
What do Auto-Owners life insurance reviews say?
Auto-Owners customers praise the variety of life insurance coverage options available, including term life, universal life, whole life, annuities, and disability income insurance.
What do Auto-Owners homeowners insurance reviews say?
Auto-Owners reviews mention the smooth and efficient claims process with their homeowners insurance. Customers also appreciate the variety of coverage home insurance options.
Free Car Insurance Comparison
Enter your ZIP code below to view companies that have cheap car insurance rates.
Secured with SHA-256 Encryption
Brad Larson
Licensed Insurance Agent
Brad Larson has been in the insurance industry for over 16 years. He specializes in helping clients navigate the claims process, with a particular emphasis on coverage analysis. He received his bachelor’s degree from the University of Utah in Political Science. He also holds an Associate in Claims (AIC) and Associate in General Insurance (AINS) designations, as well as a Utah Property and Casual...
Licensed Insurance Agent
Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.
helthscreen
Poor service
Vic_the_man
Good Enough
ellenamcd2
Well done Auto Owners Insurance
josechepe2001
Great policies and great road assistance
jessman1128
We love Auto Owners Insurance!
64061
Try auto owners.
VSchmitt
Good company from longtime customer
pallam
Great policy for all our family needs
Tricia987654
Easy to love
db404
Agent mistakenly did not put comp on my oldest vehicle.